Haven Lakeland Leisure Park

IF I COULD GIVE THIS ZERO STARS I WOULD!!! We had a confirmed booking since Feb and had a confirmation email Thursday 5th March at 2:20pm, we informed the park that we would be checking in between 6-7pm. At 5:55pm, when we were only two minutes away from the park after travelling for two hours, we received a phone call from the park asking whether we had received their emails stating the park was...

Haven Rang us 2 mins before arrival after 2 and half hours driving up to what we thought was going to be such a good weekend, the park had closed due to a water bust pipe and the water Being contaminated we was told they knew this 24 hours prior and choose to rang us on the time we told them we was going to arrive, they said they sent out emails on the phone then in person they said they sent text...

Still waiting almost 6 weeks coming for a reply to my complaint from visiting on the absolute nightmare of a weekend. Complete loss of electricity and heating. I had my 2 young children and baby. It was freezing. We arrived and were not told anything about the electric being off we were told by the guests next door to us. Everyone was told that it would be on at 8pm. Then it was midnight. It was n...

We stayed at the park during a power cut in early November. The caravan was dirty and certain staff were very rude. Communication was awful and found some people in the customer service very condescending. On the whole staff were helpful but my overriding memory was of one person whose attitude stuck with me. The power went off at around 5.30pm (an hour after we arrived) and I tried to get inform...

Love this holiday park, have booked another trip for next May! The staff are very friendly and went above and beyind for us when we got stranded due to rail strikes! There is a good range of activities for kids on-site. The location isn't the best with nor many things to do in the local village, you need a car really. Park was clean, it had a good grocery store which was reasonably priced. The e...