Haven Berwick Holiday Centre

To the Haven Berwick Site Manager, I am writing to raise an urgent and serious complaint regarding the unacceptable standard of accommodation and service during our stay at Haven Berwick. This holiday was meant to be the first ever break for our foster children, and what we have experienced has completely ruined what should have been a special and positive memory for them. Issues experienced: •...

We have been to Berwick holiday park a few times over the last couple of years, the staff are the best staff we have come across on any holiday park we have stayed. This time we stayed Halloween week and on taking our grandson to swimming he banged his head on a metal pole, he had a bump. Katie and Elvis in the swimming baths were so kind, letting us know they were here for us if our grandson beca...

We decided to arrive one day later than planned which was really easy as the app allowed check-in at any time on Saturday. We arrived around 6:30 p.m., and although it was already dark, the security team checked us in quickly and were very polite and professional. When we got to the caravan, I noticed one of the single beds was missing a duvet cover. I called security, and within about eight minut...

Great caravan very modern even though it was a bronze van...Great location for shopping walks and beach....Bingo great fun and massive prizes....resturaunt was a real let down started day one there's was no scampi or Fish available the fryer had broken so understandable.Day 2 again no fish dishes because the fryer was still out of commission and then after a few unsuccessful orders attempts beca...

We got one of there bronze vans. Clean basic and excellent value. Been here for 4 days before in bad weather this time it was spot on. Arrival is a breeze everything booked in . Norma northeast friendliness without fuss. Site was clean with.well stocked shop Went just out of season so quiet took the basic package within what we always do.. lovely walks to the beach and into town via golf course an...